Analyzing how users interact with your website provides valuable information about how to improve the site’s performance. Google Analytics, the one we use most often, provides a lot of data, but you need to interpret that data within the context of your overall goals, and objectives set for each page. Let’s look at some […]
Industrial psychology has long been the foundation of advertising. The use of different colours, for example, to elicit feelings of excitement, trust, or luxury. That bright red “SALE” banner is no accident, nor is the choice of blue for IBM, Facebook, or BMO. Whether or not we actually trust Facebook, knowing what we know, isn’t […]
Now that our cell phones are actually multi-function devices, setting them aside completely while on vacation may not be feasible. Not only do they serve as a camera for those holiday pics, they are also our time keepers, our route maps, and our kid trackers. So, if you’re not ready to leave the phone behind, […]
In our last article we talked about the power of positive customer reviews. But what do you do when a customer isn’t happy? Unfortunately, now and then, we all have to deal with one complaint or another, and there can be an upside. Here are seven steps for turning unhappy customers into fans. 1. Listen, […]
In days of old, nothing was more coveted than the word-of-mouth referral. People trusted their families, friends, and colleagues to point them to the best providers of products and services. Now it’s 2019 and consumers want to hear from as many people as possible about what they think of you. Take a look at these […]
I’ve just been reading about the technology behind what has been termed “deep fake videos.” I have to say, it’s scary. Our job is to help our clients promote their products and services. Yes, we want them to make a good first impression. Yes, we want them to highlight the best features of who they […]
Most marketers will tell you that social media marketing is a “must have” in today’s world. While we don’t disagree, we also know that a lot of businesses are not getting the most out of their efforts and expense. Like any other marketing tactics, social media marketing needs to be goal driven, strategic, and part […]
It does get a little murky sometimes, but generally speaking, an advertisement is something you pay for to be placed on someone else’s property. Off-line that could mean a billboard, a newspaper, or the side of a bus. What you’re paying for is to put your ad in that visible space. Online, the rule is […]
It’s officially spring and thank goodness. We can finally put away the heavy coats and fuzzy blankets and enjoy the outdoors. But before you pull out the camping gear, make some time to do your online spring cleaning. It may not be something you look forward to, but it’s important and could save you from […]
Search engines like Google offer advertising on their results pages, allowing you to jump to the top spot. There is a fee for this, but you only pay that fee when someone clicks on the ad and is redirected to your website or to a specific landing page created as a follow up to the […]
As I was researching the last article on consumer trends for 2019, I sensed another theme that no one stated outright, but seemed to be in the middle (or maybe the muddle) of all the forecasts: there is an emerging group of mindful and deliberate consumers, who are demanding more from businesses than their typical […]
While there is lots of technical work that goes into search engine optimization, the content of a website is equally important. The more you know about your customers, the better able we are to produce content that search engines will match with your customers’ searches. It starts with key words, and your front line staff […]
In the last two articles, we looked at seven seemingly innocuous situations and what was really happening. Now, we’re going to look at how scammers are still profiting from our basic trust in others, and what we can do about it. First though, don’t feel bad if you’ve been the victim of a scam. I […]
Oh, those scammers! Just when we think we’re on to them, they come up with an even more sophisticated ruse. In the last article, we listed seven situations that would seem pretty normal. (Review them here if you missed it.) Now, we’re going to reveal what actually could have happened. What went wrong: The email […]
There are a lot of predictions about what customers want from us over the next 12 months. What’s interesting this year is that there’s not a lot that’s truly new, and nothing is really “out.” Instead, it seems that what consumers want is a re-balancing of what already exists in terms of how we interact […]
The brand of your company has the same meaning to consumers that your character or personality has to your family and friends. Your logo is like your face. When someone sees your face, they recognize who you are, and they expect you to behave in the way that you always have before. Odd or uncharacteristic […]